Floor Attendant
Cōpa
Floor Attendant
Full Time • Cōpa
The Floor Attendant owns the floor at Cōpa: food gets to the table hot and correct, tables turn fast, and the dining room, patios, and restrooms stay guest-ready all shift. This is the role guests see most after they order, so hospitality is as much the job as the cleaning.
Responsibilities
- Run food and drinks from the kitchen and espresso bar to dine-in tables and both patios, matching each ticket before it leaves the pass.
- Name each item at the table and confirm the guest has what they need before walking away.
- Bus and reset tables within minutes of a guest leaving; pre-bus finished plates and glassware during the visit.
- Check restrooms on a set schedule, clean and restock them, and initial the restroom log.
- Keep dining room floors, patios, entry, and glass clean; handle spills immediately.
- Maintain the condiment, water, and self-service stations.
- Greet guests on the floor, open doors, offer high chairs, refill water, and help guests find seating.
- Notice and fix small problems before a guest asks: a wobbly table, a missing utensil, a long wait.
- Tell the manager on duty right away about any guest complaint or allergy concern.
- Run bus tubs to the dish area and help keep clean glassware and plates stocked.
- Empty trash in guest areas; keep the patio and drive-through lane free of litter.
- Reset the room for the café-to-bar changeover and complete opening and closing side work.
- Deliver alcoholic drinks to tables on evening shifts (age 18+); does not mix or pour.
Requirements
- No experience required; busser, food runner, or host experience is a plus.
- Age 16+; age 18+ for evening shifts that involve delivering alcohol.
- Food handler training within 30 days of hire.
- Warm and attentive with guests; makes eye contact and speaks first.
- Keeps moving and stays organized without being told what to do next.
- Reliable, on time, and available for some weekends.
Physical demands
- Stand, walk, and carry for a full shift of up to 8 hours, indoors and on the patios.
- Lift and carry up to 30 lbs, including loaded trays and bus tubs.
- Frequent bending, reaching, and wiping; use of cleaning chemicals with provided protective gear.
- Work outdoors on the patios in heat, cold, and weather.
Growth path
Server Assistants who want it are cross-trained on the counter and drive-through, and can move toward the Counter Team or Barista role.
Madison's newest spot for your morning coffee, afternoon ice cream, evening drink, and so much more.
Looking for vibrant people to be a part of our opening team.
(if you already have a resume on Indeed)